Walmart Price Matching 2023 (In-Store + Online)


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Walmart is a popular retail chain that offers a wide variety of products at competitive prices. One of the ways that Walmart ensures that its customers are getting the best deal possible is through its price matching policy. This policy allows customers to request a price match if they find a lower price for an identical product at a competitor’s store or on a competitor’s website.

Walmart’s price matching policy applies to both in-store and online purchases. For in-store purchases, customers must bring in proof of the lower price, such as a print ad or a screenshot of the competitor’s website. Walmart will then verify the price and make the adjustment at the register. For online purchases, customers can request a price match by contacting Walmart’s customer service team. The team will then verify the price and issue a refund for the difference. It is important to note that Walmart only matches prices from specific retailers, which are listed on their website. Related Post: How Can Walmart Make Keys? [Price, Type, Locations + More!]

Understanding Walmart’s Price Matching Policy | Walmart Price Matching

Walmart is a popular retail store that offers a price matching policy for both in-store and online purchases. This policy allows customers to get the best deal possible by matching the prices of competitors. Understanding the details of Walmart’s price matching policy can be helpful for shoppers looking to save money.

In-Store Policy

Walmart’s in-store price matching policy is straightforward. If a customer finds a lower price on an identical item at a local competitor’s store, Walmart will match the price. The item must be in stock at the competitor’s store and must be identical to the item sold at Walmart. The customer must provide proof of the lower price, such as a print ad or a photo of the competitor’s price tag.

Walmart’s in-store price matching policy does not apply to online prices or clearance prices. Additionally, Walmart will not match prices from marketplace sellers, third-party sellers, or auction sites.

Online Policy

Walmart’s online price matching policy is slightly different from its in-store policy. If a customer finds a lower price on an identical item at a select list of online retailers, Walmart will match the price. The item must be in stock at the online retailer and must be identical to the item sold at Walmart. The customer must provide proof of the lower price, such as a print ad or a screenshot of the competitor’s website.

Walmart’s online price matching policy applies to select online retailers, including Amazon, Best Buy, Home Depot, and Target. The policy does not apply to marketplace sellers, third-party sellers, or auction sites.

It’s important to note that Walmart’s price matching policy is subject to change and may vary by location. Customers should always check with their local Walmart store or visit the Walmart website for the most up-to-date information on the policy.

Eligibility for Price Match

Walmart’s price match policy allows customers to receive the best available price on products sold in-store and online. To be eligible for a price match, customers must meet certain criteria related to product and retailer eligibility.

Product Eligibility

To be eligible for a price match, the product must meet the following criteria:

  • The product must be identical to the one sold at Walmart, including brand, model number, size, and color.
  • The product must be in stock at the competitor’s store and at Walmart.
  • The product must not be on clearance, closeout, or liquidation.
  • The product must not be a special buy, doorbuster, or temporary price reduction.

Retailer Eligibility

To be eligible for a price match, the retailer must meet the following criteria:

  • The retailer must be a local competitor with a physical store within a certain distance from the Walmart store. The exact distance may vary by location and state.
  • The retailer must have the product in stock and available for purchase.
  • The retailer’s price must be current and not expired.
  • The retailer must be an authorized dealer of the product.

Walmart’s price match policy does not apply to online marketplaces such as Amazon, eBay, or third-party sellers. However, customers can still receive a price match for products sold on Walmart.com and other online retailers that meet the eligibility criteria.

In-store price matches are only available at the time of purchase, while online price matches are available within 14 days of purchase. Customers can request a price match at the time of purchase or by contacting Walmart customer service.

How to Request a Price Match

If you find a lower price for an item at another store, Walmart will match the price. Here’s how to request a price match at Walmart:

In-Store Process

To request a price match in-store, follow these steps:

  1. Find the item you want to purchase and take note of the price.
  2. Check if the item is eligible for a price match by referring to Walmart’s Price Match Policy.
  3. If the item is eligible, bring proof of the lower price to the Walmart associate at the checkout.
  4. The associate will verify the lower price and apply the price match to your purchase.

Online Process

To request a price match online, follow these steps:

  1. Find the item you want to purchase on Walmart’s website.
  2. Check if the item is eligible for a price match by referring to Walmart’s Price Match Policy.
  3. If the item is eligible, copy the URL of the competitor’s website where you found the lower price.
  4. Go to Walmart’s Contact Us page and select “Price Match”.
  5. Fill out the form with your contact information, the item information, and the competitor’s website URL.
  6. Walmart will verify the lower price and apply the price match to your purchase.

It’s important to note that Walmart’s Price Match Policy has specific criteria for shoppers to meet. The item must be the exact make and model, and the lower price must be from a local competitor or an online retailer. Additionally, Walmart will not price match competitors for in-store purchases, but they will price match their own advertised prices if a lower price for the same item can be found on Walmart.com.

Exclusions to the Policy

Walmart’s price match policy has some exclusions that customers should be aware of before making a purchase. These exclusions include blackout dates and items that are not covered by the policy.

Blackout Dates

Walmart’s price match policy excludes certain dates when it comes to price matching. These blackout dates include Thanksgiving Day, Black Friday, Cyber Monday, and Christmas Day. During these dates, Walmart will not match prices of any competitor, whether in-store or online.

Items Not Covered

There are also certain items that Walmart’s price match policy does not cover. These items include clearance, refurbished, open-box, and pre-owned products. Additionally, Walmart does not price match items sold by third-party sellers on marketplaces such as Amazon or eBay.

Walmart also has specific guidelines for price matching with online retailers. The retailer must have the identical item in stock at the time of the price match request, and the item must be sold and fulfilled by the online retailer. Walmart will also not price match prices from marketplace sellers, auction sites, or membership clubs.

It is important to note that Walmart’s price match policy only applies to identical products. The product must have the same model number, color, size, and quantity as the item being sold at Walmart. If the item being price matched is part of a bundle or package, the entire bundle or package must be identical to the one being sold at Walmart.

Overall, Walmart’s price match policy is extensive but has some exclusions that customers should be aware of before making a purchase. By understanding these exclusions, customers can make informed decisions about where to make their purchases and take advantage of the policy when applicable.

Returning Price Matched Items

If a customer price matches an item and later decides to return it, Walmart’s return policy applies. The customer can return the price-matched item within the allowed return period for that item, which is usually 90 days. The customer will receive a refund for the amount paid, minus any discounts or coupons applied to the item.

It is important to note that if the customer used a coupon or discount to purchase the item, the refund amount will be adjusted accordingly. For example, if a customer price matched an item for $50 but used a $10 coupon, the refund amount will be $40.

If a customer returns a price-matched item without a receipt, Walmart may require the customer to provide identification and may limit the number of no-receipt returns allowed. Additionally, if the customer returns multiple items without a receipt, Walmart may decline the return or offer a reduced refund amount.

Overall, Walmart’s return policy for price-matched items is straightforward and follows the same guidelines as their regular return policy. Customers should keep in mind any discounts or coupons used when purchasing the item and be prepared to show a receipt if available.

Changes and Updates to the Policy

Walmart’s Price Matching Policy has undergone several changes and updates over the years. Here are some of the most significant updates to the policy:

2022 Update

In 2022, Walmart updated its Price Matching Policy to exclude price matching for third-party sellers on Walmart.com. This means that Walmart will only price match items sold and shipped by Walmart, not by third-party sellers on the Walmart Marketplace.

End of Ad-Matching Policy

In 2019, Walmart ended its Ad-Matching Policy, which allowed customers to bring in local and online competitors’ ads and know that Walmart would match the price of any item that had a lower advertised price. However, Walmart still offers its Savings Catcher program, which compares prices of eligible items purchased at Walmart to local competitors’ advertised prices and gives customers an eGift card for the difference if a lower price is found.

End of Price Matching Policy

In 2023, Walmart announced that it would be ending its Price Matching Policy altogether. As of September 1, 2023, Walmart no longer offers price matching in-store or online. However, Walmart still offers its Savings Catcher program as an alternative to price matching.

Exceptions to the Policy

Walmart’s Price Matching Policy has always had several exceptions. For example, Walmart won’t price match items that decrease in price after purchase, prices from third-party sellers, discounts, bundles, damaged items, and event-related discounts. Customers should refer to Walmart’s Price Matching Policy page for a complete list of exceptions.

Overall, Walmart’s Price Matching Policy has undergone several changes and updates over the years. While the policy is no longer available, Walmart still offers its Savings Catcher program as an alternative to price matching. Customers should always check Walmart’s Price Matching Policy page for the latest updates and exceptions to the policy.

Frequently Asked Questions

What is Walmart’s price matching policy for in-store purchases?

Walmart’s price matching policy for in-store purchases allows customers to match the price of identical products sold by local competitors. The item must be in stock at the competitor’s store and must be an exact match in brand name, size, weight, color, quantity, and model number. Walmart will not match prices for private label brands, clearance, or online-only retailers. Customers must present the competitor’s ad or website to the cashier at the time of purchase.

What is Walmart’s price matching policy for online purchases?

Walmart’s price matching policy for online purchases allows customers to match the price of identical products sold by Walmart.com or other online retailers. The item must be in stock and must be an exact match in brand name, size, weight, color, quantity, and model number. Walmart will not match prices for private label brands, clearance, or marketplace items sold by third-party sellers. Customers must contact Walmart’s customer service to request a price match.

Does Walmart price match with other retailers?

Yes, Walmart price matches with other retailers for in-store purchases and online purchases. For in-store purchases, customers must present the competitor’s ad or website to the cashier at the time of purchase. For online purchases, customers must contact Walmart’s customer service to request a price match.

What is Walmart’s policy for correcting pricing errors in-store?

If a pricing error occurs in-store, Walmart will correct the price and sell the item at the correct price. If the correct price is higher than the advertised price, Walmart will offer the customer the item at the advertised price and provide a $5 gift card for the inconvenience.

How do I request a price match at Walmart?

For in-store purchases, customers must present the competitor’s ad or website to the cashier at the time of purchase. For online purchases, customers must contact Walmart’s customer service to request a price match. The customer service representative will verify the competitor’s price and product information and apply the price match if eligible.

What is the phone number for Walmart’s customer service regarding price matching?

Customers can contact Walmart’s customer service at 1-800-925-6278 to request a price match for online purchases. For in-store purchases, customers can speak with a manager or customer service representative at their local Walmart store.

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